solutions in the areas of international health, assistance, automotive
and travel insurance. Allianz Partners is a global family of over
**Apply on the website**,**Apply on the website** employees across
**Apply on the website** countries. This role is in the International
Health part of the business, which has a number of well-known customer
facing brands such as Allianz Care, NEXtCARE and Medi**Apply on the
website**.&#**Apply on the website**;
The International Health line of business provides international
health, life and disability insurance and services, reinsurance and
administration services to a wide range of customers. These include
multinational companies, intergovernmental organisations (IGOs),
non-governmental organisations (NGOs), private individuals, families
and students. Our mission is to ensure that customers have access to
quality healthcare through our support, care and commitment to go the
extra mile. We are a truly global health partner for our customers,
ensuring fast and simple access to the best advice, treatment and
value for our customers
WHAT YOU DO&#**APPLY ON THE WEBSITE**;
The role of Claims Handler involves processing medical claims for
clients worldwide. We ensure a high level of client service while
processing claims within an industry leading **Apply on the website**
hours. The Claims Department is a very fast paced and challenging
environment, with many different languages used and a mixture of
cultures.
KEY RESPONSIBILITIES will include, but are not limited to, the
following:
* Adjudicate and process Claims within the agreed company SLA -
&#**Apply on the website**;clear to zero, in accordance with policy
benefits to facilitate the company achieving its loss ratio target
* Use client database accurately and effectively to ensure reports
generated give a true reflection of the department?s workload, which
consequently facilitates effective target planning
* Operate within and meet the conditions of company service
standards, clear to zero, to guarantee customer satisfaction and
retention
* Contribute to the team and departmental productivity targets so
that the agreed SLA is achieved and a high level of customer service
is provided.
* In line with the company?s policy on cost containment identify
duplicate payments, possible non-disclosure and fraudulent claims
* Respond to customer enquiries accurately and professionally and if
necessary, liaise with other departments for support to ensure an
efficient and professional response is given thereby achieving
customer satisfaction
* Participate in departmental medical training to expand knowledge of
medical terminology and procedures and to develop comprehensive claims
processing skills
* Other Ad hoc duties as required&#**Apply on the website**;
WHAT YOU BRING&#**APPLY ON THE WEBSITE**;
* 1 - 2 years? experience in a customer focused environment,
ideally in an administrative role
* Proficiency in MS Office
* Completion or progression towards the Diploma in Private Medical
Insurance.
* A highly customer-focused individual with strong interpersonal,
communicative and accuracy skills.
* Fluency in English and a second language.
* Ability to work under pressure and to meet tight deadlines and
service standards
WHAT WE OFFER
As an equal opportunity employer, Allianz Partners recognizes that our
strength lies in our people and we are committed to diversity and
inclusivity. So if you would like to be part of a global company that
offers international career opportunities, kick-start your career and
dare to join us!
Allianz Group is one of the most trusted insurance and asset
management companies in the world. Caring for our employees, their
ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered
and has the confidence to explore, to grow and to shape a better
future for our customers and the world around us.&#**Apply on the
website**;
We at Allianz believe in a diverse and inclusive workforce and are
proud to be an equal opportunity employer. We encourage you to bring
your whole self to work, no matter where you are from, what you look
like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural
background, age, gender, nationality, religion, disability or sexual
orientation.
Great to have you on board. Let&#**Apply on the website**;s care for
tomorrow.
Note: Diversity of minds is an integral part of Allianz? company
culture. One means to achieve diverse teams is a regular rotation of
Allianz Executive employees across functions, Allianz entities and
geographies. Therefore, the company encourages its employees to have
motivation in gaining varied skills from different positions and to
collect experiences from across Allianz Group.
We are Allianz Partners. The leader in assistance and insurance
solutions in the areas of international health, assistance, automotive
and travel insurance. Allianz Partners is a global family of over
**Apply on the website**,**Apply on the website** employees across
**Apply on the website** countries. This role is in the International
Health part of the business, which has a number of well-known customer
facing brands such as Allianz Care, NEXtCARE and Medi**Apply on the
website**.&#**Apply on the website**;
The International Health line of business provides international
health, life and disability insurance and services, reinsurance and
administration services to a wide range of customers. These include
multinational companies, intergovernmental organisations (IGOs),
non-governmental organisations (NGOs), private individuals, families
and students. Our mission is to ensure that customers have access to
quality healthcare through our support, care and commitment to go the
extra mile. We are a truly global health partner for our customers,
ensuring fast and simple access to the best advice, treatment and
value for our customers
WHAT YOU DO&#**APPLY ON THE WEBSITE**;
The role of Claims Handler involves processing medical claims for
clients worldwide. We ensure a high level of client service while
processing claims within an industry leading **Apply on the website**
hours. The Claims Department is a very fast paced and challenging
environment, with many different languages used and a mixture of
cultures.
KEY RESPONSIBILITIES will include, but are not limited to, the
following:
* Adjudicate and process Claims within the agreed company SLA -
&#**Apply on the website**;clear to zero, in accordance with policy
benefits to facilitate the company achieving its loss ratio target
* Use client database accurately and effectively to ensure reports
generated give a true reflection of the department?s workload, which
consequently facilitates effective target planning
* Operate within and meet the conditions of company service
standards, clear to zero, to guarantee customer satisfaction and
retention
* Contribute to the team and departmental productivity targets so
that the agreed SLA is achieved and a high level of customer service
is provided.
* In line with the company?s policy on cost containment identify
duplicate payments, possible non-disclosure and fraudulent claims
* Respond to customer enquiries accurately and professionally and if
necessary, liaise with other departments for support to ensure an
efficient and professional response is given thereby achieving
customer satisfaction
* Participate in departmental medical training to expand knowledge of
medical terminology and procedures and to develop comprehensive claims
processing skills
* Other Ad hoc duties as required&#**Apply on the website**;
WHAT YOU BRING&#**APPLY ON THE WEBSITE**;
* 1 - 2 years? experience in a customer focused environment,
ideally in an administrative role
* Proficiency in MS Office
* Completion or progression towards the Diploma in Private Medical
Insurance.
* A highly customer-focused individual with strong interpersonal,
communicative and accuracy skills.
* Fluency in English and a second language.
* Ability to work under pressure and to meet tight deadlines and
service standards
WHAT WE OFFER
As an equal opportunity employer, Allianz Partners recognizes that our
strength lies in our people and we are committed to diversity and
inclusivity. So if you would like to be part of a global company that
offers international career opportunities, kick-start your career and
dare to join us!
Allianz Group is one of the most trusted insurance and asset
management companies in the world. Caring for our employees, their
ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered
and has the confidence to explore, to grow and to shape a better
future for our customers and the world around us.&#**Apply on the
website**;
We at Allianz believe in a diverse and inclusive workforce and are
proud to be an equal opportunity employer. We encourage you to bring
your whole self to work, no matter where you are from, what you look
like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural
background, age, gender, nationality, religion, disability or sexual
orientation.
Great to have you on board. Let&#**Apply on the website**;s care for
tomorrow.
Note: Diversity of minds is an integral part of Allianz? company
culture. One means to achieve diverse teams is a regular rotation of
Allianz Executive employees across functions, Allianz entities and
geographies. Therefore, the company encourages its employees to have
motivation in gaining varied skills from different positions and to
collect experiences from across Allianz Group.
We need : English (Good)
We need : Portuguese (Fluent)
Type: Permanent
Payment: Contact us
Category: Languages
